2020 ANNUAL CONSUMER SENTIMENT BENCHMARK STUDY
As the coronavirus reshapes healthcare, this is what consumers want from their health plans
The public health crisis means Americans face substantial threats to their economic, mental and physical well-being and will require intensive support and resources from health plans, health systems and employers. It has forced us to re-evaluate how we think about our healthcare industry. It’s more important than ever to make it easier for consumers to understand their healthcare costs and options for care.
A new report from HealthSparq highlights what consumers need to be more engaged in their healthcare and how health plans can help from the transparency tools they offer to the different ways they communicate with members. Download this report to learn more.
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